Returns & Exchanges

At City Winery, we strive to ensure every bottle and culinary product meets our high standards of excellence. If your selection arrives damaged or does not meet your expectations, please contact us within 30 days for a replacement or store credit.

Return Process

• 1.
  Contact Support

  Email our concierge team with your order number and a brief description of the issue to initiate your return request.

• 2.
  Verify Quality

  For wine quality concerns, please keep the bottle and original cork so our sommelier team can document the specific vintage issue.

• 3.
  Secure Packaging

  Place the items back in their original protective shipping materials to ensure they are not further damaged during transit.

• 4.
  Process Refund

  Once we receive and inspect your return, we will issue a full refund to your original payment method or provide digital store credit.